If someone sent you a link to share your feedback, this guide will help you get started. You’ll learn what to expect, how it works, and what to do if you have questions about payment or setup.
In this article
What should I expect?
After opening your link, you’ll be guided through a short experience where you’ll share your feedback.
This usually means speaking out loud while you complete a few steps or respond to questions. You might also share your screen while you speak so your feedback can be recorded.
No need to worry—there are no right or wrong answers! What matters most is that you share what you think and experience.
Before you begin
A quick check to help you feel ready:
- You’re in a quiet place
- Your internet connection is stable
- You have enough time to share thoughtful feedback
Want to feel more prepared?
How do I get started?
- Open the link you received.
- Follow the instructions on your screen.
- Allow access to your microphone, screen, and camera, if prompted.
- Get started when you’re ready
An example of starting a feedback session from a link
Will I create a UserTesting account?
Sometimes, yes.
It all depends on what kind of invite you receive. There are times when you might be invited to create a UserTesting account before you begin.
If that happens, you’ll:
- Enter some basic information
- Answer a few profile questions
- Continue on to share your feedback
See what creating an account looks like
Will I get paid?
It depends on the person or organization that sent you the link.
- Some feedback requests don’t include payment
- Some may offer an incentive
If you’re unsure:
- Check the message or email you received
- Contact the person or organization who sent you the link
Do I need to install anything?
In some cases, yes.
Depending on the type of link you receive, you might need to download or install something to share your feedback.
In some cases, you may need to install the UserTesting Recorder Extension.
This extension captures how you interact with what’s on your screen, like where you click or how you move through a page. This helps researchers understand your experience and improve what they’re testing.
If it’s needed, we'll share step-by-step setup instructions after opening your link.
You might share your feedback on a mobile device. In those cases, you’ll download the UserTesting mobile app for Android or iOS.
Sharing feedback on iOS
Sharing feedback on Android
Depending on the type of invite you receive, you might have different setup steps or be asked to use a different recording tool. You don't have to figure this out on your own—after you open your link, we'll share instructions so you know exactlly what to do.
You’ll only download or install something if it’s needed for your feedback. To share your feedback, just follow the instructions shown after opening your link.
Who should I contact if I need help?
If you have questions or run into issues, contact the person or organization who sent you the link.
They can help with:
- Access issues
- Instructions
- Payment questions
If something isn’t working, you can also try refreshing the page or switching to a different browser.
Enjoyed sharing your feedback?
You can sign up to join the UserTesting Network and get paid for future opportunities.