How can I change the country, date of birth, or gender on my profile?

In this article:

• Change your country of residence on your profile
• Change your date of birth or gender on your profile

Change your country of residence on your profile

Here’s how to get started:

1. Review important policies about selecting the right profile country. 
2. Confirm some quick details about your account so we're prepared to help you.
3. Submit your country change request to our Support team.
   
   

Review important policies

• Make sure the country on your profile is your country of residence
• Take a break from testing while traveling outside your country of residence

Make sure the country on your profile is your country of residence

Before you make any changes, we want to remind you that the country you select on your profile should be your country of residence (e.g., where you live most of the time). 

Take a break from testing while traveling outside your country of residence  

Going on a vacation is exciting, but it's not always the best time to take tests. When you travel to a different country and complete a test, your location won't match the country you selected in your profile. This could cause our system to flag your account or customers to question if you're qualified to complete their tests. Learn more about testing while traveling. 

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Confirm some quick details

Before we can help you with your request, you'll need to confirm the following:

• The country on your PayPal account matches the country you'd like to add to your profile
• Your PayPal account is verified 
• Your PayPal and UserTesting accounts are connected
  
  

The country on your PayPal account matches the country you'd like to add to your contributor profile

The country on your PayPal account is whichever country you selected when you opened the account. This location should match the new country you want to choose for your profile. 

Your PayPal account is verified

You'll also need to check that your PayPal account is verified so you don't have to worry about payment issues. If your PayPal account isn't verified, you should complete PayPal's verification process. Learn how to verify your PayPal account

Your PayPal and UserTesting accounts are connected

Check your dashboard Home page to make sure you’ve connected your PayPal account.

If you haven’t connected your PayPal account yet, a banner prompting you to set up payments will appear on this page.

If your PayPal gets disconnected, you’ll find an error message on this page.

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Submit your country change request

After you've reviewed our policies and confirmed your PayPal and UserTesting account details, you can use this link to submit your request to our support team. 

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Change your date of birth or gender on your profile

To make changes to your date of birth or gender, please submit a request to Support. 

Only submit a request to change your date of birth or gender if you made an incorrect selection when you completed your profile. Adding false information to your profile will result in your removal from the UserTesting Network. Please review the Contributor Code of Conduct to learn more about our policies. 

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