Having trouble connecting your LinkedIn to your UserTesting profile? This article includes the steps we recommend to resolve common connection issues and make sure you can successfully add your LinkedIn verifications.
In this article:
Before you connect: Quick things to check
Are you logged in?
Make sure you're logged into LinkedIn on the same web browser. Use this link to log in.
Is your job info listed on your LinkedIn profile?
Your LinkedIn profile should have your current job title and company. Here's how to update it.
Is your profile set to public visibility?
Your LinkedIn profile needs to be public. Learn how to change your profile visibility.
Are pop-ups allowed on your web browser?
Make sure your browser allows pop-ups and third-party cookies.
Here's how to check:
Are you using a private window?
Sometimes, using a private or incognito window can cause issues. Try a regular browser window instead.
Troubleshooting tips
If you're getting an error message or the page seems stuck, try these steps:
Refresh the page Try refreshing the page and try connecting again.
Clear your browser’s cache and cookies
Here are some helpful links:
Chrome, Firefox, Safari, or Edge usually work best.
Turn off extra browser features Temporarily turn off ad blockers or other browser extensions that might be causing problems.
Still stuck? Here's what to do next
If you’ve tried these tips and still can’t connect your LinkedIn account, we’re happy to help.
Contact Support and let us know what’s happening. We’ll work with you to resolve the issue as quickly as possible.