How do I add or change my mobile number?

Add your mobile number to your UserTesting account to get reminders for upcoming sessions and stay test-ready. You enter your number, and we text you a code to confirm it.

Do I have to add a mobile number?

No, adding a mobile number is optional right now. It will be required to take tests in the future, so adding it now keeps you ready.

How do I add my mobile number?

You can start from your dashboard or from your settings:

• From your dashboard: Find the Add your mobile number card and select Add mobile number.
  
  
• From your settings: Go to Settings and find Mobile number. Select Add mobile number.
  
  

Then follow these steps:

1. Open the country dropdown and choose your country’s flag. The list shows flags and dialing codes, such as +44 for the United Kingdom.
2. In Mobile number, enter your mobile number.
3. Select Send code. We send a 6-digit code to your phone by text message (SMS). If your mobile provider charges for incoming text messages, standard rates may apply.
4. In Enter confirmation code, enter the 6-digit code from the text message.
   
   
5. Select Confirm code. Mobile number confirmed appears.
   
   
6. Select Return Home to go back to your dashboard.

How do I change my mobile number?

If you get a new phone number, update it in your settings:

1. Go to Settings and find Mobile number.
2. Select the button to change your number.
3. Choose your country’s flag and enter your new number.
4. Select Send code, then enter the 6-digit code we text to your new number.
5. Select Confirm code.

What if my code doesn’t arrive or doesn’t work?

Start with the first fix and work down the list.

The code didn’t arrive

1. Check the number in Enter the 6-digit code we sent to. If it’s wrong, select the pencil icon next to it to fix your number.
2. Wait for the timer. You can request a new code in 60 seconds counts down.
3. When the timer ends, select the option to send a new code.

An error appears when I enter my number

If Enter a valid mobile number appears, check that the flag matches the country your mobile number is from. Then check the number for missing or extra digits.

An error appears when I enter my code

1. Check the code in your most recent text message and enter it again.
2. If the error still appears, request a new code and enter that one.
3. If you still can’t confirm your number, wait and try again later.

“We’re sorry, something went wrong” appears

Try again later. If the message keeps appearing, learn about your support options.