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Task based tests: How to install the browser extension

Contributor Support
Updated

This guide will walk you through installing and setting up the browser extension for Task based tests. You can also download the extension directly from the Chrome Web Store

Get started

  1. When you arrive on the setup page, a message will prompt you to install the extension and share your screen. 

  2. Click Get started to begin.

A UserTesting setup screen for a Task based test. The page is titled Get started and explains that the participant's screen will be recorded while they follow task instructions and provide feedback. Two setup steps are listed: Install extension and Share screen, each with an icon. A blue Get started button is displayed on the right side.

 

 

 

Install the extension

  1. Click Install extension to open the extension page in a new window. 

A UserTesting screen prompting the participant to install a browser extension. The step is labeled Step 1 of 2. The page explains that the UserTesting Browser Recorder collects data such as clicks, paths, and durations to help users share feedback while completing tests. It notes that the extension is only active during tests. A blue Install extension button is shown on the right with a link below to learn more about data collection and usage.

  1. Click Add to Chrome and then  Add extension to install it.

The Chrome Web Store page for the UserTesting Browser Recorder Extension Beta. A blue Add to Chrome button is visible on the right. Below, a preview image includes the UserTesting logo and a recording tips video thumbnail titled How to Record Your Feedback, featuring images of participants.

A Chrome extension permission prompt for installing the UserTesting Browser Recorder Extension Beta. The dialog asks if the user wants to add the extension and lists its permissions: reading and changing all data on all websites, and viewing and managing tab groups. Two buttons are displayed at the bottom: Cancel and Add extension.

Return to the previous step

 

 

Confirm installation

  1. You'll receive a confirmation message once you’ve successfully installed the extension. Click Agree and continue to move to the next step.

A confirmation screen showing that the UserTesting Browser Recorder extension has been successfully installed. The top of the screen shows progress as Step 1 of 2. A green checkmark appears next to the message Extension installed, followed by supporting text confirming the installation. A blue button labeled Agree and continue is shown to proceed.

Return to the previous step

 

 

Share your screen

  1. Click Share screen when prompted. 

A screen recording permission step on the UserTesting platform, labeled Step 2 of 2. The page prompts the participant to share their entire screen to enable recording during a Task based test. A blue Share screen button is displayed to initiate screen sharing.

  1. A pop-up will appear with screen options. Select your entire screen and then click Share.

A screen sharing prompt for the UserTesting Browser Recorder Extension Beta. The window titled Choose what to share displays three tabs: Chrome Tab, Window, and Entire Screen. The Entire Screen tab is selected, showing a thumbnail preview of the desktop. Below the preview, the option Entire screen is highlighted. At the bottom, there are two buttons: Cancel and Share, with Share highlighted in blue. The layout is focused on confirming which screen to share for recording.

Return to the previous step

 

 

Confirm your screen selection

  1. Make sure you've selected the correct screen to avoid sharing any private information on your device. Then click, Continue.

A UserTesting screen sharing confirmation page labeled Step 2 of 2. The page title reads Confirm your selected screen and instructs the user to ensure the correct screen is shared, including the UserTesting recorder. A screenshot preview displays the shared screen with a recursive view of the browser window. A message at the bottom suggests resetting sharing if the full window is not visible. A blue Continue button is partially visible in the lower right corner, along with a Reset sharing option. A browser notification confirms the UserTesting extension is actively sharing the screen.

Return to the previous step

 

 

Continue to the test

  1. After successfully sharing your screen, you’ll receive a welcome message. Click Get started to begin your test!

A welcome screen on the UserTesting platform. The page features a central illustration of a rocket launching from a computer monitor, surrounded by colorful shapes. Below, a message thanks the participant for agreeing to provide feedback and expresses excitement to learn from their experience. A blue Get started button is located at the bottom right.

Return to the previous step

 

 

Get help with the recorder

If you’re experiencing issues setting up the recorder, make sure you’re using the latest version of Google Chrome. Learn how to update Google Chrome.


For other technical issues, please contact our support team using this form.

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