Your feedback helps improve real products and experiences. This guide walks you through how to set up your device and share feedback that customers can use.
In this guide
Get your device ready
Before you start your test, take a few minutes to check your setup. This helps you focus on sharing your feedback without worrying about any technical issues.
Use a supported device and make sure your setup is stable
Choose a device that meets our system requirements
You can avoid most issues when you:
- Use a stable internet connection
- Update your browser or operating system
- Plug in or fully charge your device
Check your setup for voice, screen, or camera recording
Some tests require you to speak, share your screen, or use your camera. Taking a moment to set things up helps things keep running smoothly.
Test your microphone
If you need to speak during your test, check that your microphone works and record from a quiet space. Find out how to fix common audio issues
Protect your privacy
Close personal chats, tabs, apps, or anything you don’t want visible during the test. Learn how to protect your privacy while testing
Set up the recorder (if required)
Some tests use a recorder to capture your screen, voice, or camera. If installation is required, follow the instructions and grant access when prompted. Learn more about recorders and tools
Share your honest thoughts
Your honest reactions help customers understand what works and what doesn’t. These tips will help you share feedback that’s clear, useful, and easy to follow.
Follow the instructions and think out loud
Read the scenario, complete each task in order, and explain what you’re doing and why as you go.
Speak honestly
Share what you truly think, even if something feels confusing or doesn’t meet your expectations. Honest feedback helps teams improve.
Try saying things like:
- “I’m not sure what to click here.”
- “I thought this would take me somewhere else.”
- “I like how this part works—it’s really clear.”
- “I’m confused by this page layout.”
Thinking out loud might feel awkward at first, but it’s super helpful for customers who are trying to understand your experience. Learn why thinking out loud matters
Know when to pause or ask for help
Sometimes things don’t go as planned, and that’s okay. If you run into a technical issue or feel stuck or unsure about what to do next, it’s better to pause than to guess.
Pause the test if something isn’t working
If you can’t continue because of a technical issue or unclear instructions, pause the session and look for options to report the problem or get help. If you get stuck, don’t guess your way through it. Let us help! Explore your support options
Thanks for participating!
When you share your thoughts clearly and honestly, you help improve real products and experiences, and we appreciate the time, care, and effort you bring to every test. For more testing best practices, review our top tips for a successful test