Top tips for a successful test

• Be honest. Be yourself!

• Hide your personal information

Be honest. Be yourself!

A big part of what makes your perspective valuable is that it’s unique. Not everyone thinks like you do! We think that’s great, and so do our customers. That’s why we use screeners to help match you with the right tests. 

Learn about the importance of honest screener responses

Hide your personal information

You should close any personal chats, tabs, windows, apps, or other private information you don't want recorded or shared with the customer.

• Carefully read and complete each task

• Exit the test or report a problem as needed

Carefully read and complete each task

Customers often need you to complete tasks in a particular order, so don't work ahead of the task instructions. If you experience a problem during a test and can't complete one or more tasks, you should report a problem.

Exit the test or report a problem as needed 

There may be times when you’re unable to complete a test due to a technical issue or another problem. You always have the option to either exit a test at any time or report a problem to our support team.

Learn when to exit a test or report a problem 

• Speak loudly and clearly
• Imagine you're talking to a friend

Speak loudly and clearly

When you’re taking a test, we know it can feel like you’re just talking to your screen. However, on the other side is a customer eager to hear your thoughts and understand your experiences! So find a quiet area and remember to talk loudly enough for your microphone to pick up your audio. 

Imagine you're talking to a friend

We understand it can feel awkward to think out loud. It can help to pretend you’re explaining your experience to a friend who can’t see your screen.

To understand your experience, you’ll need to share as much detail as possible. So your feedback might sound something like this:

• “I just opened the page/app, and I see…”
• “I’m looking for…”
• “I see a button/link/image here, that I think I should click on because…”
• “That’s not what I expected to happen. I thought…”
• “This is confusing to me because…”
• “I think this means…”
• “I like/dislike this because…”
• “This was easy/hard because…”
• “I would change…”