Welcome to the UserTesting Participant Support Center!
Velkommen til Supportcenter for deltagere i UserTesting!
Hey, welkom bij het Deelnemers Support Centrum van UserTesting!
Bienvenue au centre d'assistance des participants à UserTesting
Willkommen im Support-Center für UserTesting-Testteilnehmer*innen!
¡Bienvenido al Centro de Soporte al Participante de UserTesting!
Välkommen till Supportcenter för deltagare i UserTesting!
Here you can learn how to apply to the UserTesting Network, get answers to frequently asked questions, and contact our support team.
Her kan du læse, hvordan du ansøger om at blive medlem af UserTesting Network, få svar på ofte stillede spørgsmål og kontakte vores supportteam.
Hier kunt u leren hoe u zich kunt aanmelden voor het UserTesting-netwerk, antwoorden op veelgestelde vragen vinden en contact opnemen met ons ondersteuningsteam.
Vous trouverez ici toutes les informations nécessaires pour rejoindre le réseau UserTesting, obtenir des réponses aux questions fréquemment posées et contacter notre équipe d'assistance.
Hier erfährst du, wie du dich für das UserTesting-Testteilnehmer*innen-Netzwerk bewerben kannst, erhältst Antworten auf häufig gestellte Fragen und kannst unser Support-Team kontaktieren.
Aquí puede obtener información sobre cómo solicitar formar parte de UserTesting Network, encontrar respuestas a preguntas frecuentes y ponerse en contacto con nuestro equipo de asistencia.
Här kan du lära dig hur du ansöker till UserTesting Network, få svar på vanliga frågor och kontakta vårt supportteam.
We're trying new ways to get you help faster. For help, chat with our virtual assistant Edison. He's available 24/7 and can help with most questions right away. Look for the chat icon in the bottom right corner of the page. Learn more about your support options
Why you shouldn't take the same test more than once
Customers are looking for honest feedback from participants engaging with their products and experiences for the first time. If you retake the same test, your responses might not be helpful, and this can affect your payment.
Customers rely on feedback from different people with fresh perspectives. If you've already completed a test, you can't provide responses that reflect a true first-time experience.
If a test feels familiar, it’s okay to exit the test and look for a new match. When you focus on tests you haven’t completed before, you're doing your part to create a fair experience for other participants and provide helpful feedback for customers.
How to tell if it's the same test
You might’ve already taken the test if:
The screener questions are the same
The instructions or scenario sound familiar
The tasks match a test you’ve done before
If anything feels familiar, pause and take a moment to think before continuing with the test.
Let’s review: How to avoid taking the same test twice
You should only take a test once, even if it shows up on your test feed again.
If the screener questions, instructions, or tasks seem familiar, you should exit the test and choose another one. Taking the same test twice might cause the customer to cancel your payment.
