Taking your first think out loud test

What happens after your first think out loud test

Once you submit your first think out loud test, our Quality Team will review it. This helps us understand if you're ready to share this type of feedback with customers—and, if not, what support or guidance we can offer to make sure you are.

Why you might not receive new tests right away

While your first think out loud test is under review, you won’t receive invites for more of these test types.

This pause is expected and temporary. It gives us time to review your first test so we can send you the right opportunities going forward.

During this time, you may still receive:

• Surveys
• Other test types that don’t require thinking out loud

How long the review usually takes

In most cases, the review takes up to 7 business days. During busy periods, it may take a little longer.

You don’t need to take any action while you wait. We’ll reach out once the review is complete.

What happens next

After the review, you can expect one of the following outcomes:

If your test meets our quality standards, you’ll start receiving think out loud test invitations. Well done!

 

If technical or audio issues affected your test, or if you need a bit more practice:

• We may invite you to retry a think out loud test
• You’ll still receive payment for your original test as scheduled
• We’ll review the retry before sending more think out loud test invitations

Tip: Please take time to review any feedback. Our Quality Team shares personalized notes to help you succeed on your next test.

If your test had unresolved technical issues or serious quality issues:

• You won’t receive future think out loud test invitations
• You may still be able to take other test types
• Payment for the test may be canceled if the feedback wasn’t usable for the customer

Keep going

We know this can feel disappointing, but you can continue taking test types and sharing your unique perspective in different ways.

In rare cases, an account may be removed from the platform if it doesn’t follow our Contributor Terms or policies.

If this happens:

• You won’t be able to take future tests
• Any related payments may be canceled

How we'll notify you

When the review is finished, we’ll notify you by email. You can also find feedback from the Quality Team in your test history.

If feedback is available, we recommend reviewing it before your next test. Many participants find it helpful for improving audio setup, pacing, or how they share their thoughts.

What to do while you wait

While your first think out loud test is under review, you can:

• Review tips for sharing clear, helpful feedback
• Make sure your microphone and recording setup are ready
• Check out other available test types

You don’t need to contact Support unless it’s been more than a week since we've responded with an update.