Getting ready for your Live Conversation? Here are a few simple tips to help you feel confident and prepared.
Before you begin
- Review your confirmation email or invitation
- Check the date, time, and device requirements
- Add the session to your calendar so you don’t forget
If your plans change
If something comes up, try to update your session as soon as possible. Making changes early helps the customer plan and gives someone else the chance to participate.
- Aim to cancel or reschedule at least 24 hours in advance
- You can make changes up to 10 minutes before the start time
Right before you join
Set yourself up for a smooth start:
- Find a quiet place where you won’t be interrupted
- Close extra tabs or apps
- Check your microphone, camera, and internet connection
- Be ready to turn on your camera
- Plan to join about 10 minutes early, so you have time to get set up.
During your session
There are no right or wrong answers - just honest ones. Your honest feedback helps customers understand what’s working and what could be improved.
Here are a few tips to guide you:
- Think out loud as you go
- Share what feels confusing or unclear
- Explain why you like or don’t like something
- Take your time and don’t rush
Need help?
If something goes wrong, check your confirmation or reminder email first. Still need help? Submit a request or sign in and chat with Edison, our virtual assistant, to reach our Support team. We're always here to help! Explore all your support options
Final reminder
Show up, be yourself, and take your time.
You’ve got this!