Welcome to the UserTesting Participant Support Center!
Velkommen til Supportcenter for deltagere i UserTesting!
Hey, welkom bij het Deelnemers Support Centrum van UserTesting!
Bienvenue au centre d'assistance des participants à UserTesting
Willkommen im Support-Center für UserTesting-Testteilnehmer*innen!
¡Bienvenido al Centro de Soporte al Participante de UserTesting!
Välkommen till Supportcenter för deltagare i UserTesting!
Here you can learn how to apply to the UserTesting Network, get answers to frequently asked questions, and contact our support team.
Her kan du læse, hvordan du ansøger om at blive medlem af UserTesting Network, få svar på ofte stillede spørgsmål og kontakte vores supportteam.
Hier kunt u leren hoe u zich kunt aanmelden voor het UserTesting-netwerk, antwoorden op veelgestelde vragen vinden en contact opnemen met ons ondersteuningsteam.
Vous trouverez ici toutes les informations nécessaires pour rejoindre le réseau UserTesting, obtenir des réponses aux questions fréquemment posées et contacter notre équipe d'assistance.
Hier erfährst du, wie du dich für das UserTesting-Testteilnehmer*innen-Netzwerk bewerben kannst, erhältst Antworten auf häufig gestellte Fragen und kannst unser Support-Team kontaktieren.
Aquí puede obtener información sobre cómo solicitar formar parte de UserTesting Network, encontrar respuestas a preguntas frecuentes y ponerse en contacto con nuestro equipo de asistencia.
Här kan du lära dig hur du ansöker till UserTesting Network, få svar på vanliga frågor och kontakta vårt supportteam.
You can reschedule or cancel your Live Conversation from your dashboard or your reminder email. If your plans change, try to update your session as early as possible. This helps the customer plan ahead and gives another participant the chance to take your spot.
Important notes on timing
If you need to reschedule or cancel, here are a few important things to keep in mind:
You should try to make changes at least 24 hours before your session when possible
You can only reschedule or cancel up to 10 minutes before the start time
Find your session under Upcoming sessions. Then select the three dots and choose Reschedule or Cancel session.
Reschedule or cancel from your email
Open your session reminder email and select the reschedule or cancel link.
How to reschedule
Choose a new date and time
Review your selection, and select Confirm session if everything looks okay.
How to cancel
Select Cancel session and look for the confirmation message.
What happens after I make changes?
If you cancel
Your session will be removed
You’ll receive an email confirming the session was canceled
If you reschedule
Your new session time will be confirmed
You’ll receive an email confirming the original session was canceled
You’ll receive a confirmation email and text for the new session
Why can't I cancel my Live Conversation?
You can only cancel or reschedule up to 10 minutes before the start time. If you try to cancel too late, you won't be able to make any changes. In this scenario, it's best to go ahead and join the session.
