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Fix screen sharing for mobile Live Conversations (Zoom)

Contributor Support
Updated

If you’re using a mobile device for a Live Conversation and can’t share your screen in Zoom, you can usually fix it in a few steps.

Start here

Make sure you’ve already done these steps:

  • Checked that your device meets our system requirements
  • Allowed any camera or microphone permissions when prompted

Still stuck? Get help from Zoom Support

In this article

Fix screen sharing on an iPhone or iPad

Screen sharing on iOS uses Screen Broadcast, and it must be allowed when prompted.

Step 1: Start screen sharing in Zoom

  1. Find the Start share option in your toolbar. You may need to select More to find this option.

    Mobile screen showing a Zoom meeting in progress with a participant profile image centered. The bottom toolbar displays options including Mute, Start video, Chat, More, and End, with an arrow pointing to the More menu option. Mobile screen showing a Zoom meeting with the More menu open. The menu includes options such as Raise hand, Participants, Start share, Show captions, Notes, Apps, Meeting info, Host tools, and Settings, with an arrow pointing to the Start share option.

  2. Select Share screen.

    Mobile screen showing a Zoom meeting with the Share menu open. The menu lists options including Share screen, Zoom Docs, Zoom Whiteboards, Photos, Share Camera, Website URL, and Bookmark, with an arrow pointing to the Share screen option.

  3. Select Start Broadcast and then tap anywhere on the screen to exit this view.

    Mobile screen showing the iOS Screen Broadcast prompt with Zoom selected. A message warns that everything on the screen will be recorded. An arrow points to the Start Broadcast button. Mobile screen showing the iOS Screen Broadcast prompt with Zoom selected and broadcasting active. The option now reads Stop Broadcast, and a message explains that everything on the screen is being recorded. An instruction below says to tap anywhere to exit.

  4. You should now be sharing your screen. Make sure Share device audio is turned on so the customer can hear you.

    Mobile screen showing a Zoom meeting with screen sharing active. A message states that the participant is sharing their screen. Options include a toggle for sharing device audio, a Stop share button, and controls along the bottom for Mute, Start video, Chat, More, and End.

Step 2: Check your Zoom permissions

If screen sharing doesn’t start, check your app permissions for Zoom in Settings > Apps > Zoom

iPhone Settings screen displaying options such as Sounds and Haptics, Focus, Screen Time, Face ID and Passcode, Emergency SOS, Privacy and Security, Game Center, iCloud, Wallet and Apple Pay, and Apps. iPhone Settings screen for Zoom app permissions showing toggles enabled for Microphone, Camera, Live Activities, Background App Refresh, and Cellular Data, along with options for Calendars access, Apple Intelligence and Siri, Search, and Notifications.

Check your Zoom permissions

Confirm these permissions are turned on:

  • Microphone
  • Camera

Fix screen sharing on Android

Screen sharing on Android requires allowing screen recording and app permissions when prompted.

Step 1: Start screen sharing in Zoom

  1. Select Share.
    Mobile screen showing a Zoom meeting in progress with a participant profile image centered. The bottom toolbar includes options such as Unmute, Start video, Chat, Participants, Share, More, and End, with an arrow pointing to the More menu option.
     
  2. Select Screen.

    Mobile screen showing a Zoom meeting with the Share menu open. The menu includes options such as Screen, Zoom Docs, Zoom Whiteboards, Photos, Image from file, Share camera, Document, Website URL, and Bookmark, with an arrow pointing to the Screen option.
     
  3. If you see a recording or casting prompt, select Start now to begin screen sharing.

    Mobile screen showing a system prompt asking to start recording or casting with Zoom. The message explains that Zoom will have access to everything visible on the screen, including sensitive information. Options are provided to Cancel or Start now.
  4. If Zoom asks for camera or microphone access, select While using the app.

    Mobile screen showing a permission prompt asking to allow Zoom to take pictures and record video. Options include While using the app, Only this time, and Don’t allow.Mobile screen showing a permission prompt asking to allow Zoom to record audio. Options include While using the app, Only this time, and Don’t allow.
     
  5. You should now be sharing your screen. Look for the green border around your screen to confirm.

    Mobile screen showing a Zoom meeting with screen sharing active, indicated by a green border around the screen. A participant profile image appears centered, and the bottom toolbar includes options such as Mute, Start video, Chat, Participants, Stop share, More, and End.

Step 2: Check your app permissions

If screen sharing starts and then immediately stops, Zoom may not have permission to display over other apps. Check your app permissions for Zoom in Settings > Apps > Zoom > Permissions

Android App permissions screen for Zoom showing allowed permissions including Camera, Microphone, Nearby devices, Notifications, and Phone. Not allowed permissions include Calendar, Contacts, and Location.

Check your Zoom permissions

Confirm these permissions are turned on in Settings > Apps > Zoom > Permissions

  • Microphone
  • Camera

Step 3: Turn on display over other apps

If screen sharing closes right away, allow Zoom to display over other apps.

Android settings screen for Zoom showing the Display over other apps permission enabled, allowing the app to appear on top of other apps and interact with what is shown on the screen.
  1. Open Settings. 
  2. Select Apps.
  3. Select Zoom.
  4. Select Display over other apps.
  5. Toggle Display over other apps on.

     

Still need help?

If you’re still having trouble, visit Zoom Support or contact us for help.

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