Welcome to the UserTesting Participant Support Center!
Velkommen til Supportcenter for deltagere i UserTesting!
Hey, welkom bij het Deelnemers Support Centrum van UserTesting!
Bienvenue au centre d'assistance des participants à UserTesting
Willkommen im Support-Center für UserTesting-Testteilnehmer*innen!
¡Bienvenido al Centro de Soporte al Participante de UserTesting!
Välkommen till Supportcenter för deltagare i UserTesting!
Here you can learn how to apply to the UserTesting Network, get answers to frequently asked questions, and contact our support team.
Her kan du læse, hvordan du ansøger om at blive medlem af UserTesting Network, få svar på ofte stillede spørgsmål og kontakte vores supportteam.
Hier kunt u leren hoe u zich kunt aanmelden voor het UserTesting-netwerk, antwoorden op veelgestelde vragen vinden en contact opnemen met ons ondersteuningsteam.
Vous trouverez ici toutes les informations nécessaires pour rejoindre le réseau UserTesting, obtenir des réponses aux questions fréquemment posées et contacter notre équipe d'assistance.
Hier erfährst du, wie du dich für das UserTesting-Testteilnehmer*innen-Netzwerk bewerben kannst, erhältst Antworten auf häufig gestellte Fragen und kannst unser Support-Team kontaktieren.
Aquí puede obtener información sobre cómo solicitar formar parte de UserTesting Network, encontrar respuestas a preguntas frecuentes y ponerse en contacto con nuestro equipo de asistencia.
Här kan du lära dig hur du ansöker till UserTesting Network, få svar på vanliga frågor och kontakta vårt supportteam.
If you completed a test and it isn't showing up yet, don't worry. This usually clears up on its own, but you can follow these steps to check your status.
Steps to check your test status
1
Confirm you reached the last screen
You'll know your test is complete when you reach the
All done!
screen. The exact wording on this screen can vary, but we'll always
confirm that your test is finished. If you closed the window or app
before reaching it, your test may still show as in progress.
2
Check for an in progress message on your dashboard
The exact wording can vary depending on the test type, but you'll
see something indicating your test is still in progress, along with
an option to pick up where you left off. Select the option to continue
and complete your test.
3
Refresh your session
Log out of your UserTesting account, clear your browser cache (or
close and reopen the app on mobile), then log back in. This can help
pull in your latest test information. Here's how to clear your cache
in a few common browsers:
Give it a little extra time
Sometimes it takes a bit longer for a completed test to show up. Check
back in 24 hours before reaching out.
Still can't find your test?
If your test still isn't in your Test history after 24 hours,
chat with Edison for help
with these details so we can look into it:
Date and approximate time you completed the test
Device type and browser you used (e.g., iPhone iOS 17 or Chrome on Windows)
Your session ID, if you have it
Please note, if your test was interrupted before it reached the customer, we're unable to provide payment for that session. We appreciate your understanding, and hope your next test goes smoothly.
