Sometimes you may get a message that a test not available in your area, even after you qualify. This usually means we couldn’t confirm your location for that test.
In this article:
What this message means
Some tests require a quick location check before you can start. If that check doesn’t complete, you may get this message and won’t be able to continue with that test.
This doesn’t affect your account or future opportunities. You can return to your dashboard and try another test.
Things to check
Try these quick checks
Run through these steps to make sure everything is set up correctly:
- Allow location access when prompted
- Turn on location services on your device
- Use the same device or browser from start to finish
- Return to your browser after installing the app
When prompted, you’ll need to allow location access on your device.
If you selected Don’t Allow or previously turned this off, the check won’t complete.
Your device must have location services enabled. If you’re not sure how to check, follow your device’s instructions:
After turning on location services, try the test again.
Switching devices or browsers during setup can interrupt the process.
- Start and finish on the same device
- Use the same browser the whole time
If you were asked to install the UserTesting app:
- Install the app from the app store
- Then return to your browser to continue
The process won’t finish if you stay in the app or don’t return to the original tab.
What to try next
Return to your dashboard and choose a different test. If you get this message again, review the steps above before retrying.
If the issue continues, contact Support and share:
- Your device type
- Your browser
- The last screen you reached