If you exit a test before you finish, the customer doesn’t receive your recording or your responses, and no partial recording is kept. Here’s what that means for you and what happens next.
In this article:
Does the customer get my recording if I exit?
No. If you exit a test, report a problem, or close the test tab or window before you finish, your recording doesn’t reach the customer. We don’t keep a partial recording, so there’s nothing to delete.
How do I exit a test?
Use the help menu in the test to exit. Learn how in When should I report a problem during a test?
What happens after I exit?
- You’re released from the test and go back to your dashboard, where you can accept another test.
- You won’t be paid for a test that doesn’t reach the customer.
What if I showed personal information by accident?
Sometimes personal details appear on screen while you’re recording, for example when your browser autofills a saved card or address, or a notification pops up. If this happens, exit the test or report a problem. The customer won’t receive the recording, so they won’t see that information.
To keep it from happening again, turn off autofill before you start a test. Learn more in Protecting your privacy while testing.
Should I exit or report a problem?
Report a problem when something about the test or the recorder stops you from finishing it, such as a broken link or a recorder that won’t work. Exit when the test is fine but you’d like to stop, for example if you’re distracted or you’re not comfortable sharing something. Either way, the customer doesn’t receive your recording. Find the full list in When should I report a problem during a test?