Live Conversations let you speak with customers in real time and share your feedback. During the session, you may share your screen, complete tasks, and talk through your thoughts. These sessions are a great way to earn more and have a direct impact, but they also come with stricter expectations than other tests, so it’s important to show up on time and prepared.
In this article
- How do I prepare for a Live Conversation?
- How long will a Live Conversation take?
- What should I do if I don’t qualify?
- Who will I talk to?
- What can the customer see when I share my screen?
- How do I share my mobile device screen?
- How much will I be paid?
- What happens if I miss my Live Conversation?
- How can I get help?
How do I prepare for a Live Conversation?
To participate successfully, make sure you’re fully prepared before your session starts.
Answer screener questions honestly
Answer all screener questions based on your real experience.
If your answers don’t match your actual experience, the customer may end the session early. This can affect your payment and your access to future opportunities.
Use the right device
Some Live Conversations may require a specific device. Always check your invitation to confirm what to use.
Get ready to be on camera
Live Conversations include video, so make sure you:
- Are comfortable being on camera
- Dress for the occasion
- Choose a quiet, appropriate setting
- Follow the Code of Conduct
Only accept or join a Live Conversation when you can give your full attention. You’ll need to stay engaged for the full length of the conversation without any interruptions.
Avoid distractions like:
- Checking your phone
- Browsing other tabs
- Multitasking
Cancel or reschedule early if needed
If your plans change, cancel or reschedule as soon as possible. Aim to give at least 24 hours’ notice so the customer can offer your spot to someone else.
How long will a Live Conversation take?
Live Conversations are scheduled for 30, 60, or 90 minutes.
What should I do if I don’t qualify?
If you realize you’re not a good fit for the study, cancel your session as soon as possible.
If a customer reports that you weren’t qualified:
- You may lose payment
- Your access to future opportunities may be affected
Who will I talk to?
You’ll speak directly with the customer running the session. Sometimes, other team members may join quietly as observers.
What can the customer see when I share my screen?
When you share your screen, the customer can view anything visible on your device, including:
- Open apps or windows
- Browser tabs
- Files or desktop content
How do I share my mobile device screen?
If you’re using a mobile device, you’ll share your screen through Zoom during your Live Conversation.
When prompted:
- Select Share Content or Share
- Select Screen
- Follow the steps to start screen sharing
Make sure you allow screen sharing and turn on your microphone when prompted. If you miss this step, the customer may not be able to see or hear you.
If you have trouble sharing your screen, follow these steps to fix common screen-sharing issues.
How much will I be paid?
Payment depends on how you were invited, how long you’re scheduled to meet with the customer, and what ultimately happens with your Live Conversation.
If you scheduled from your dashboard
-
Complete the session → You’ll receive full payment
-
Customer doesn’t show up → You’ll still receive full payment
- You don’t show up → You won’t receive payment ❌
-
Customer cancels less than 24 hours before → You receive a partial payment
If you received a link to participate in a Live Conversation
Payment and policies may vary. Check with the person or organization that invited you for details.
What happens if I miss my Live Conversation?
What happens next depends on how you were invited.
If you scheduled a Live Conversation from your dashboard
If you don’t join your session:
- You won’t receive payment
- It may affect your ability to participate in future sessions
To avoid this:
- Choose times when you know you can be available
- Join at least 10 minutes early
- Add reminders to your calendar
If you received a link to participate in a Live Conversation
It’s best to reach out to the person who invited you to the Live Conversation. They should be able to answer any questions about any attendance policies.
How can I get help?
If something goes wrong, start with your confirmation or reminder email for links to contact Support and visit our Support Center. We're always here to help! Explore all your support options